Looking to 2016 with Ed Galo
Novus International, Inc. Revises Bulk Delivery SOPs to Improve Biosecurity
As the news of Highly Pathogenic Avian Influenza (HPAI) broke earlier this year, producers throughout the United States altered and heightened their biosecurity measures on-farm to prevent outbreaks. HPAI can cause high mortality in commercial poultry flocks and can be transmitted in various ways, often through direct contact between a healthy bird and an infected bird or its secretions and fecal material. It can also be transmitted by humans and equipment that have been in contact with infected material.
The Customer Supply Chain organization at Novus International quickly responded to all specific requests from customers receiving bulk ALIMET® and SANTOQUIN® deliveries who called for increased biosecurity procedures. Then, they decided to take it a step further and alter their delivery biosecurity procedures.
“We elected to be proactive and let our customers know we were taking steps to help protect their business as we continue to supply them products, like ALIMET®, to keep them productive,” states Rick Kasmarick, Executive Manager, North America Customer Supply Chain. “Our drivers were happy to comply with the new policy. If customers request specific procedures above and beyond our revised measures, we will do our best to comply.”
The North America Customer Supply Chain organization has further refined delivery protocols this fall and, the following biosecurity procedures are continuing to be implemented by Novus International, Inc. to prevent the chance of spreading of HPAI or any other disease.
Novus’s response to current and future outbreaks is implementation of the following biosecurity procedures:
- Novus’s Customer Service Team will review and accommodate all customer biosecurity procedures to the best of our ability.
- Truck drivers have been educated and recognize the significance of this disease and will follow the customer’s individual biosecurity procedures such as:
- Utilizing truck wash/spray systems at customer locations
- Using disposable booties when requested to and provided by customer
- Providing documentation of seal numbers when requested
- All trucks and trailers will be equipped with sanitation kits including:
- Tek-Trol aerosol spray or equivalent product
- Hand sanitizer
- All hose tubes and meter box doors must be resealed between deliveries.
- Prior to re-entering the cab of the truck, drivers will:
- Spray shoes, pants, working jackets, and other articles with Tek-Trol aerosol spray
- Apply hand sanitizer
Novus International is committed to the safety, well-being and sustainability of our customers. This has been a challenging time in our industry and we thank you for partnering with us.
With You When It Matters
It has certainly been a busy fall for the team at Novus. We have been attending industry meetings, sales team meetings, looking forward to 2016 and planning and have managed to enjoy some time with our families over the holidays so far as well.
We have been going full force in planning for IPPE in Atlanta in January as a team here at Novus. We are excited to be celebrating our 25th anniversary as a participant at IPPE this year and would like to invite everyone to our annual happy hour on Wednesday, January 27th from 5:00 to 6:30 p.m. at the Omni. We will also be having a happy hour in our booth again this year talking about our new ad campaign, “Realize the Hidden Value,” there will be some great prizes and a chance to catch-up with the Novus team. A full list of events we are hosting is available on our website here.
In addition to everything we have going at IPPE; we are a proud sponsor at the Canadian Dairy Expo in April. We have partnered with the Expo and Purina to become a Producer Development Diamond Sponsor for the Dairy in the Classroom series.
We are certainly looking forward to the holiday season with our families and wish you and yours the best. We will see you in 2016!
Getting to Know Mark Moran
What is your official title at Novus?
Executive Manager – Canada
How long have you been with Novus?
In your role what is the most interesting thing you do?
Interacting with customers from across the country.
What is your favorite Novus product?
Has to be ALIMET®, MINTREX® is made with ALIMET as well so it is vital to our business.
What accomplishment or moment in your career are you most proud of?
Bringing C.O.W.S.® to Canada has been one of my favorite accomplishments since being with Novus.
What is the oddest or hardest question a customer has ever asked you?
I can’t remember one off hand. I know I have the Novus Technical Team to rely on for answers I don’t have.
How do you work with customers to address their needs and overcome challenges they face?
Listening is very important, after that it’s about utilizing Novus resources (Tech, R&D etc.) to help find solutions. The Canadian customers are exceptional to work with, it makes my job very enjoyable.
When you are not promoting Novus products and formulating rations, what do you like to do?
Depends on the season, hockey in winter and in the summer I compete in bass fishing tournaments.
If you had to choose only one book for your library, what would it be?
Anything John Grisham.
What is your favorite dairy and beef products to eat?
Anything dairy, steak or prime rib for beef.
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