Looking to 2016 with Ed Galo
Novus International, Inc. Revises Bulk Delivery SOPs to Improve Biosecurity
As the news of Highly Pathogenic Avian Influenza (HPAI) broke earlier this year, producers throughout the United States altered and heightened their biosecurity measures on-farm to prevent outbreaks. HPAI can cause high mortality in commercial poultry flocks and can be transmitted in various ways, often through direct contact between a healthy bird and an infected bird or its secretions and fecal material. It can also be transmitted by humans and equipment that have been in contact with infected material.
The Customer Supply Chain organization at Novus International quickly responded to all specific requests from customers receiving bulk ALIMET® and SANTOQUIN® deliveries who called for increased biosecurity procedures. Then, they decided to take it a step further and alter their delivery biosecurity procedures.
“We elected to be proactive and let our customers know we were taking steps to help protect their business as we continue to supply them products, like ALIMET®, to keep them productive,” states Rick Kasmarick, Executive Manager, North America Customer Supply Chain. “Our drivers were happy to comply with the new policy. If customers request specific procedures above and beyond our revised measures, we will do our best to comply.”
The North America Customer Supply Chain organization has further refined delivery protocols this fall and, the following biosecurity procedures are continuing to be implemented by Novus International, Inc. to prevent the chance of spreading of HPAI or any other disease.
Novus’s response to current and future outbreaks is implementation of the following biosecurity procedures:
- Novus’s Customer Service Team will review and accommodate all customer biosecurity procedures to the best of our ability.
- Truck drivers have been educated and recognize the significance of this disease and will follow the customer’s individual biosecurity procedures such as:
- Utilizing truck wash/spray systems at customer locations
- Using disposable booties when requested to and provided by customer
- Providing documentation of seal numbers when requested
- All trucks and trailers will be equipped with sanitation kits including:
- Tek-Trol aerosol spray or equivalent product
- Hand sanitizer
- All hose tubes and meter box doors must be resealed between deliveries.
- Prior to re-entering the cab of the truck, drivers will:
- Spray shoes, pants, working jackets, and other articles with Tek-Trol aerosol spray
- Apply hand sanitizer
Novus International is committed to the safety, well-being and sustainability of our customers. This has been a challenging time in our industry and we thank you for partnering with us.
With You When It Matters
It has certainly been a busy fall for the team at Novus. We have been attending industry meetings, sales team meetings, looking forward to 2016 and planning and have managed to enjoy some time with our families over the holidays so far as well.
We have been going full force in planning for IPPE in Atlanta in January as a team here at Novus. We are excited to be celebrating our 25th anniversary as a participant at IPPE this year and would like to invite everyone to our annual happy hour on Wednesday, January 27th from 5:00 to 6:30 p.m. at the Omni. We will also be having a happy hour in our booth again this year talking about our new ad campaign, “Realize the Hidden Value,” there will be some great prizes and a chance to catch-up with the Novus team. A full list of events we are hosting is available on our website here.
In addition to everything we have going at IPPE; we are a proud sponsor at the Canadian Dairy Expo in April. We have partnered with the Expo and Purina to become a Producer Development Diamond Sponsor for the Dairy in the Classroom series.
We are certainly looking forward to the holiday season with our families and wish you and yours the best. We will see you in 2016!
Getting to Know Jim Sullivan
What is your official title at Novus?
National Sales Manager – US Ruminant Team
How long have you been with Novus?
In your role what is the most interesting thing you do?
Working with different people, whether it is customers or Novus people. I like to be able to adapt to the person I am working with and help then get value in the things I am showing or telling them. I take pride in being able to explain complex things in a simpler, easier format to understand.
What is your favorite Novus product?
The MINTREX® line. It is such a unique product and molecule as it not only provides a highly available source of trace minerals (Zn, Cu and Mn), but also supplies a source of metabolizable methionine. The return on investment is large with MINTREX.
What accomplishment or moment in your career are you most proud of?
It’s difficult to pick one. My career has been a journey of working with a lot of really good, talented people over the years. All the way from finishing graduate school years ago to my current role where I get manage a really good group of people in a very solid business.
What is the oddest or hardest question a customer has ever asked you?
Not sure it was hard questions, but when I first started out of graduate school, I was working as a Dairy Specialist for Moorman’s Feed in Michigan. We had just moved from Arizona and I was not used to the cold yet. Dairy producers knew I was from the desert and would like to grill me with questions, outside, in the winter, for long periods of time. They wanted to see if the Arizona nutritionist was tough enough.
How do you work with customers to address their needs and overcome challenges they face?
The first thing is to really try to understand their needs and challenges they face, don’t assume you know. I have been in the shoes of both consulting nutritionists and feed company reps and can empathize with what they have to try and get done. Once you really understand their situations, you have a better chance of being able to help them.
When you are not promoting Novus products and formulating rations, what do you like to do?
Watching sports of any kind, playing golf, spending time with my family.
If you had to choose only one book for your library, what would it be?
There are a lot of great books, but if it’s just one it would have to be the Bible.
What is your favorite dairy and beef products to eat?
A really good steak, washed down with big glass of milk.
MINTREX: Trace Minerals to Improve Performance