Getting to Know Denise Melton
What is your official title at Novus®?
Senior Customer Service Manager
How long have you been with Novus®?
What is your background in the industry?
Everything I’ve learned over the last 25 years.
Which Novus® product is your favorite?
What accomplishment or moment in your career are you most proud of?
Participation and implementation of the Novus® order to cash system conversion (SAP).
What is the oddest or hardest question a customer or collaborator has ever asked you?
Not a question, but I once called a mill to notify them of an upcoming delivery. I asked if Tom was available and the person who answered the phone responded, “Naw, he’s married.” Made me laugh the whole day.
How do you work with customers to address their needs and overcome challenges they face?
Listen, confer with internal sources (e.g. logistics, sales, regulatory), offer solution(s) and always follow up.
In your opinion, what is the biggest challenge facing the animal agriculture industry today?
Freight transportation and labor shortages.
When you are not ensuring that customers get the best possible service, what do you like to do?
Boat on Kentucky Lake, walk and play with my grandchildren.
What is the best gift you have ever received?
A new wedding ring for our 20th anniversary.
What is your favorite beef/dairy/pork/poultry product to eat?
I LOVE all of them. My top pick would be a pork steak.