There are jobs - and then there are careers!
With nearly 800
employees and offices worldwide we believe that team and cross-functional work
is instrumental in order to bring people with different expertise, experiences
and ideas together to solve a problem, explore a potential solution and reach
the same goal.
Here at Novus, we are all dedicated to the same goal – to help our customers feed the world. It gives us
each a purpose to what we do every day!
Sound appealing? Come join us!
Novus employees make a difference!
View Open Positions
The senior leadership team developed the Novus Management System to allow employees with diverse ways of thinking from different functional disciplines to work together effectively.
Within this framework, all employees are empowered to contribute to our strategy.
It is a part of the strategy. Novus’s customers are facing ongoing challenges to produce safe, affordable food with the least possible insult to the environment. As a partner, Novus must provide solutions which not only solve customer pains, but do so sustainably.
Learn more about Sustainability and the connection to Engaged and Empowered Employees here
International values our exceptional employees and offers a robust, market
competitive benefits package across all the countries in which we
operate. In addition to the benefits offered, we are committed to helping
our employees lead a healthy lifestyle by offering a comprehensive wellness
program to meet their diverse needs, including those that promote physical,
financial, social and emotional well-being.
We believe that
delivering in these areas has a strong, positive impact on employee engagement,
helping drive the organization to deliver on its long-term vision, mission and
Abishek Shingote, North American Marketing Manager, Enzymes and Feed Quality
“For me, the best part of working at Novus International is learning from my experienced colleagues, managers and executives within the company. I am surrounded by individuals who are passionate about making a difference in the North America livestock industry, which makes my job very fulfilling. I’ve been provided opportunities to improve business and cognitive skills at Novus and have been fortunate to be afforded avenues of growth through my career here.”
Take a look at the video highlighting the last 25 years at Novus.
Learn more about our history and how we became Novus International here!
Novus International is seeking a Customer Account Sr. Assistant within our Customer Supply Chain team.
This role manages bulk inventory for customers in North America via a propriety vendor managed software system. This role also enters specialty product orders for North American customers and tracks them from entry through shipment and delivery to ensure final invoicing. This role is also responsible for Premium Services management, ensuring customer and sales manager accounts are managed correctly. Additionally, the Customer Master Data Governance submission process is also managed by this role to ensure accurate and timely entry of Customer Master Data as part of Novus’s Order-to-Cash process.
Utilize Novus’s propriety vendor managed software system as a proactive tool to create value for Novus, monitor customer inventory and schedule deliveries with a goal of: (1) achieving a 100% service level, keeping sufficient inventory in customer tanks as defined by Novus’ key performance indicators.
Analyze daily exception reports and take appropriate and accurate follow-up action to ensure proper management of customer inventory. Record all contacts with customers and follow up on action items.
Complete Delivery Weight Assurance (DWA) for bulk customer orders within 24 hours of delivery of orders with final delivery amounts within the accepted tolerance. Complete DWA’s for orders with final delivery amounts outside the accepted tolerance within 72 hours, including the weight discrepancy weight investigation.
Perform accurate and timely entry of specialty product orders into Novus’s integrated business software, SAP, on the day or order receipt, tracking from receipt through delivery, maintenance and final invoicing, achieving an order entry accuracy rate of 98%. Ensure order confirmations are promptly sent to customers with correct pricing, materials, quantities, delivery/pickup dates, billing and shipping information.
Utilize order to cash system reports and proprietary logistics tracking websites daily to ensure customer specialty product orders are delivered to the customer within regional key performance indicators.
Support the NORAM Master Data Coordinator by ensuring prompt and accurate data governance requests as they pertain to Novus customers.
Compliance to the Novus Integrity System (NIS), Novus Management System (NMS), and all policies related to position assignment.
Support the sales force with a same day response to requests to customer information, order status, product concerns or availability, product shipping documentation as needed.
Desired Skills and Experience:
Knowledge of domestic and international order fulfillment process (Order-To-Cash) and document handling.
Experience with computerized order processing and business systems (SAP strongly preferred).
Experience with basic accounting principles.
Developed problem analysis and decision making skills.
Strong interpersonal and communication skills; verbal and written.
Attention to detail and an error free attitude on all work output.
Associate’s or Bachelor’s degree with an emphasis in Business or similar field preferred; or five plus years of combined education and/or experience in a professional work environment.